Refund and Returns Policy

Thank you for choosing Crazy Car Accessories. We appreciate your trust and are committed to providing an enjoyable shopping experience backed by quality products and excellent customer care. This Refund and Returns Policy explains the terms and process for requesting refunds, returns, or exchanges for items purchased from our store.

We understand that online shopping requires confidence and clarity. That’s why our Refund and Returns Policy is designed to be transparent, simple, and customer-friendly for all shoppers across Australia.

1. Purpose of This Refund and Returns Policy

At Crazy Car Accessories, we take great pride in ensuring that every customer receives products that meet or exceed their expectations. However, we also understand that there may be rare instances where a product needs to be returned or exchanged.
This Refund and Returns Policy allows you to return or exchange your purchase easily and securely, while maintaining clear communication throughout the process.

Our goal is to provide a fair and smooth experience so that your satisfaction remains our top priority.

2. Eligible Products for Return

We accept returns for both defective and non-defective products, provided they meet specific eligibility criteria. To qualify for a return or exchange:

  • The product must be in new condition — unused, undamaged, and in its original packaging.

  • All items should be returned within 30 days of the delivery date.

  • The packaging must include all original accessories, manuals, and tags.

  • Products that have been used, damaged, or altered by the customer are not eligible for return.

If your product meets these requirements, we will gladly initiate the refund or exchange process.

3. Return and Exchange Options

We aim to make returns and exchanges as convenient as possible. You can return or exchange your order by mail.

To initiate a return or exchange, contact our support team at support@crazycaraccessories.shop or call +61 490 974 130. Our customer service representatives will provide you with complete guidance on how to pack and send your item back.

We also accept product exchanges if you wish to replace your item with another color, size, or model. All exchanges are processed promptly once we receive and inspect your returned product.

4. Return Label, Shipping, and Handling

For your convenience, a return label is included in the package. This ensures that your return can be easily tracked and processed without additional effort on your part.

We charge no restocking fees, and there are no extra costs for accepted returns.

To learn more about how we handle delivery, order tracking, and estimated delivery times, please visit our
👉 Shipping Policy page for complete details on our shipping process, timelines, and regions we serve.

5. Refund Processing Time

Once your returned item is received and verified, our team will process your refund within 7 business days.

Refunds are automatically credited to your original payment method, and the refund amount will be converted into your local currency (AUD).

You will receive an email confirmation once your refund has been completed. If your financial institution requires additional time, please allow a few more days for the funds to appear in your account.

6. Damaged, Defective, or Incorrect Products

We stand behind the quality of our products. In the rare event that you receive a defective, damaged, or incorrect product, please notify us as soon as possible.
Our team will verify the issue and send a replacement or a full refund without any cost to you.

When contacting us, please include clear photos of the product and packaging to help us resolve your concern quickly.

7. Non-Returnable Items

While we strive to be flexible, some items cannot be returned due to safety, hygiene, or customization reasons. The following are considered non-returnable:

  • Items marked as final sale, clearance, or non-refundable

  • Customized or personalized products

  • Digital goods or downloadable software

If you’re unsure whether your item qualifies for a return, please contact our support team before sending your return.

8. Refund and Exchange Communication

We believe in clear, timely communication throughout your return or refund process.
Once we receive your item, we will notify you via email confirming its arrival and inspection.
You’ll then receive a second notification confirming the refund, exchange, or replacement, depending on your preference.

We encourage all customers to retain proof of postage when returning items by mail for tracking purposes.

9. Customer Responsibility

Customers are responsible for ensuring that the returned product is properly packaged and shipped using the provided label. Items lost or damaged in transit due to poor packaging or incorrect shipping may not qualify for a refund.

Our Refund and Returns Policy ensures fairness for both customers and our business by maintaining accountability and transparency.

10. Contact Us

We’re always here to help!
For any questions, assistance with returns, or clarifications regarding this Refund and Returns Policy, please contact us through the details below:

Address: 74 Jean St, Seven Hills NSW 2147, Australia
Phone: +61 490 974 130
Email: support@crazycaraccessories.shop
Store Name: Crazy Car Accessories

We appreciate your trust in Crazy Car Accessories and thank you for giving us the opportunity to serve you. Our team will continue to improve every aspect of our service to ensure you have a seamless shopping experience from start to finish.