Shipping and Delivery Policy

At Crazy Car Accessories, we aim to deliver every order quickly, safely, and efficiently. This Shipping and Delivery Policy explains how we process, handle, and deliver your purchases within Australia. Our goal is to provide transparent timelines and ensure that every order arrives in perfect condition and on time.

1. Order Processing and Handling Time

Our dedicated team fulfills orders Monday through Saturday.

Orders placed before 2:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles) are processed the same day.
Orders placed after the cutoff time are processed on the next working day.

Handling Time:

  • Minimum: 1 business day

  • Maximum: 2 business days

The handling time is the period between receiving your order and preparing it for shipment. If your order is ready for shipping on the same day, the handling time will be 0 days.

We always strive to minimize delays and dispatch your items as soon as possible.

2. Shipping and Transit Time

Once your order is shipped, the transit time begins. This refers to how long it takes for the carrier to deliver your order to your address.

Transit Time:

  • Minimum: 5 business days

  • Maximum: 8 business days

  • Shipping Days: Monday to Saturday

Please note that delivery time estimates may be affected by weekends, public holidays, or unforeseen carrier delays.

3. Total Delivery Time

The total estimated delivery time for all Australian destinations is typically between 6–10 business days.

This estimate combines:

  • The order cutoff time

  • Handling time (1–2 business days)

  • Transit time (5–8 business days)

We continually monitor carrier performance to ensure orders are delivered within this timeframe. If unexpected delays occur, we’ll notify you immediately.

4. Shipping Cost

We’re pleased to offer Free Shipping on all orders, regardless of location or order size. There are no hidden charges or extra handling fees.

All prices listed on our website are displayed in Australian Dollars (AUD), and any refunds are processed in the same currency.

5. Public Holidays and Delivery Adjustments

Deliveries and handling times may vary during national and public holidays. If an order is placed close to a public holiday, the estimated delivery time will automatically adjust to account for non-operational days.

Our system ensures customers are informed of any expected delays at checkout or via email notifications.

6. Delivery Coverage

We currently ship all products across Australia.
For remote or regional locations, delivery times may extend slightly beyond our standard window of 6–10 business days.

7. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and link. This allows you to follow your shipment’s progress directly until it reaches your doorstep.

If your tracking information does not update after several days, please contact us so we can investigate with the carrier.

8. Damaged or Missing Packages

If your order arrives damaged, incomplete, or does not arrive at all, please contact our support team immediately. We will work quickly to resolve the issue and, if necessary, send a replacement or refund according to our
Refund and Returns Policy.

We take full responsibility for items lost or damaged during shipping.

9. Customer Support

For all inquiries about your shipment or delivery time, our support team is available to assist you six days a week.
You can reach us through the following channels:

📍 Address: 74 Jean St, Seven Hills NSW 2147, Australia
📞 Phone: +61 490 974 130
📧 Email: support@crazycaraccessories.shop
🏬 Store Name: Crazy Car Accessories

We’re committed to ensuring your order reaches you promptly and safely, with full transparency from checkout to delivery.